Our Mission
Our mission is to scale impact on heart health by elevating cardiology care through accessible digital and quality improvement programs.
We take a whole-of-workforce approach, empowering health care providers to confidently and compassionately support cardiology patients throughout their healthcare journey and to stay up to date with the latest evidence based knowledge in the fast paced and rapidly changing cardiology space.
Our Services
Online courses and coaching
We offer a range of online courses accessible to a broad group of healthcare professionals, including:
- Nurses and nurse practitioners
- Medical students
- Doctors
- Pharmacists
- Allied health professionals
- Paramedics
Our Services
Quality Improvement Program
We offer a range of online courses accessible to a broad group of healthcare professionals, including:
The PulsePoint advisors will work with you and your team of healthcare providers to:
- Identify areas of practice within your unique setting where high quality cardiac care is suboptimal or identify opportunities you can build upon
- Conduct problem identification, process mapping and baseline data collection
- Set goals for improvement with process and outcome measures
- Test changes, refine and spread and scale what works
- Build your knowledge of high quality cardiac care and confidence in quality improvement
- Measure the impact of your efforts upon local processes and for your patients.
Active participation in the Pulse Point quality improvement program will contribute to your annual Continuing Professional Development requirements.
PulsePoint advisors have extensive experience in cardiovascular health care with a particular focus upon:
- Heart failure diagnosis, management and optimisation
- Atrial fibrillation management and stroke prevention
- Acute myocardial infarction secondary prevention
- Women’s cardiovascular health
- Management of patients identified as moderate to high risk at heart health check
We want the recipients of better care to always include those most in need. We prioritise efforts to improve care for regional and rural Australians and those disproportionally affected by heart disease.
Read More About Pulse Point Quality
Improvement Program
Our three to six month program offers six touchpoints to progressively build your quality improvement project and the confidence of your team.
- What’s the problem? Why is it a problem? Building your team.
- Model For Improvement?
- Planning changes and measurement?
- Planning and testing changes?
- Study impact and plan new changes?
- Spread and Scale
In between these sessions we offer support via email and monthly drop in sessions.
We bring expertise in heart health and change in complex environments with a patient centred approach that always endevours to work with you to understand the setting by which care is delivered and received. Whether you are a large metropolitan clinic or a small rural service, we can adapt the size, scale and pace of change idea testing to your setting.
Should you have specific quality improvement needs and requirements we welcome opportunity to work with you to tailor a unique program.
Quality Improvement Program
Aim: By February 2024, 75 percent of clinic patients with a heart failure diagnosis will have ejection fraction documented in the medical record with a copy of most recent echocardiogram available.
Aim: By March 2024, 50 percent of clinic patients hospitalised for a heart failure related admission and discharge summary received at clinic are reviewed in person within 14 days of discharge from hospital date by GP or practice nurse.
Aim: By February 2024, 80 percent of clinic patients identified as having heart failure with reduced ejection fraction are prescribed four evidence based pharmacological agents in the absence of a documented contraindication
Aim: By June 2024, more than 80% of patients with an atrial fibrillation diagnosis with a CHA2DS2-VASc score > than 2 are prescribed oral anticoagulation or have a documented contraindication or rationale against commencement.
Quality Improvement Program
Aim: By February 2024, 75 percent of clinic patients with a heart failure diagnosis will have ejection fraction documented in the medical record with a copy of most recent echocardiogram available.
Aim: By March 2024, 50 percent of clinic patients hospitalised for a heart failure related admission and discharge summary received at clinic are reviewed in person within 14 days of discharge from hospital date by GP or practice nurse.
Aim: By February 2024, 80 percent of clinic patients identified as having heart failure with reduced ejection fraction are prescribed four evidence based pharmacological agents in the absence of a documented contraindication
Aim: By June 2024, more than 80% of patients with an atrial fibrillation diagnosis with a CHA2DS2-VASc score > than 2 are prescribed oral anticoagulation or have a documented contraindication or rationale against commencement.
Our People
Our People
Dr Jennifer Coller
Jennifer has diverse experience working in metropolitan and regional cardiology settings, within both public and private services within the healthcare sector. She is a passionate advocate for equity in cardiovascular health for vulnerable groups including Aboriginal and Torres Strait Islander and regional/rural communities.
Having worked for over a decade in Melbourne, she established private practice and social enterprise, Connected Cardiology, to actively champion heart health in regional Victoria.
Having rapidly expanded through telehealth support through the COVID-19 pandemic, the practice relocated to the Goulburn Valley area in 2022 when Jennifer took on the role of Clinical Director of Cardiology at Goulburn Valley Health. Since then, Jennifer has successfully supervised successful quality improvement initiatives in regional Victoria, having a positive impact on clinical outcomes for heart failure, atrial fibrillation and ischaemic heart disease.
As senior lecturer and Associate Dean at the St Vincent’s Clinical School, University of Melbourne, Jennifer wrote and delivered lectures, seminars and tutorials to enhance the cardiology curriculum content and continues to teach at all levels within hospital, primary care and community settings. She firmly believes that better awareness of heart health and cardiac conditions are needed to impact more broadly across the Australian community. In 2024, she established PulsePoint Academy to elevate cardiology knowledge across the healthcare workforce and to partner with primary care to deliver better cardiology care, both preventative and for known cardiac conditions, to patients within the community.
Jennifer’s particular areas of expertise include:
- Heart failure
- Women’s cardiovascular health
- Hypertension and postural hypotension
She remains driven to make a scaleable impact on heart health in Australia, particularly for those who face particular barriers to accessing specialist care within regional areas, and to contribute to Closing the Gap in heart health outcomes in Aboriginal and Torres Strait Islander communities.
Our People
Eugene Lugg
Eugene has extensive experience in cardiovascular health as a clinician, educator, health promotion professional, improvement advisor and quality improvement lead for statewide heart health initiatives.
As a registered nurse, Eugene began his acute experience in tertiary hospitals in Cardiothoracic surgery and Cardiology, before moving to a rewarding role as a heart failure nurse with the Hospital Admission Risk Program supporting Victorians to manage their heart health and live well at home.
After a decade of clinical acute care, Eugene transitioned to health promotion, where he led national patient support programs for the Heart Foundation. Four years later, Eugene moved into quality improvement and program management at Safer Care Victoria where he managed a team to design, deliver and evaluate six cardiovascular projects in over 29 hospitals. Projects Eugene has led have focussed on secondary prevention, digital health, reducing unplanned readmissions, and bringing high quality cardiac care closer to home for regional patients.
Eugene is passionate about heart health, equity, and supporting and coaching clinicians to provide better high-quality care for Australians. Outside of work, Eugene enjoys time with his family with two energetic young sons, philosophy, running and travel.
